FixedFloat Review

FixedFloat scores 8.6 out of 10 in our instant crypto exchangers ranking, rescored from current evidence on 1 November 2026. The basis is desk research of FixedFloat's FAQ, its terms of service, last updated 2 October 2026, and its guide to how its rate is formed; no test swaps were placed. It scores highest for publishing its service fee as a figure, which few services in this category do. Its lowest mark is now refunds, at 8, after the terms began naming the operating company.

How FixedFloat scores in instant exchangers

The category uses five criteria, each marked 0 to 10 and each worth 20% of the total, as set out in our ratings methodology.

The overall score is a plain average: (10 + 9 + 9 + 8 + 7) / 5 = 43 / 5 = 8.6. All five criteria carry equal weight and no penalty is applied.

Change from the previous scoring: entity transparency rose from 3 to 7 after the terms of service began naming FFGX Group LLC, its jurisdiction and its registered address. The overall score moves from 7.8 to 8.6. The other four marks are unchanged because the current FAQ and terms still support them.

Strongest criteria: a published fee and a clear rate choice

Fee transparency (10)

The FAQ states the fee plainly: 1% plus the network fee on a fixed rate, 0.5% plus the network fee on a floating rate. The terms say the fee is already inside the rate shown when the order is created. On a $1,000 swap, that is $10 at the fixed rate or $5 at the floating rate, before network costs. FixedFloat's own rate guide adds that the outgoing miner fee and a consolidation fee come on top, so the total can differ from 0.5% or 1%. Network fees do not scale with order size, so they weigh more on small swaps. Publishing the service fee as a number for both order types is what this criterion measures. For where the rest of the cost sits, see where crypto exchange fees actually hide.

Rate options (9)

Both order types are offered, and the conditions are stated. A fixed rate freezes for 10 minutes and needs the exact amount. A floating rate is set within 10 minutes after the deposit is confirmed, and the order expires after 30 minutes. The fixed rate has a stated limit: if the market moves more than 1.2% before the deposit appears, the terms offer a new fixed rate or a refund minus the network fee.

Custody & KYC (9)

The FAQ says FixedFloat is not custodial and that no registration or personal data is needed to exchange. The terms are explicit about when that changes. FixedFloat may pause an order to ask where the funds came from, may require identity verification, and may freeze funds it links to criminal activity or sanctioned addresses, using its own screening and a sanctions regime based on UN, EU and US lists. What is not published is an amount threshold. A user cannot tell in advance which order will be checked; that is the main gap the published record leaves.

Lower marks: refunds and the entity

Refund policy (8)

Failed cases have documented outcomes. An expired fixed-rate order can continue at a floating rate or be refunded minus the network fee, and deposits arriving within 24 hours still attach to the order. The terms spell out what mistakes cost. A missing or wrong memo costs 10% to recover, at least $10, and may not be recoverable at all. Sending an unsupported coin or network carries a $10 fee plus network costs, with a refund possible only above about $20 and handled within 30 days. Refunds after compliance checks go only to the sending address. Several of these outcomes are discretionary and can be refused, which limits how far a user can rely on them in advance.

Entity transparency (7)

The terms of service name FFGX Group LLC, "duly organized under the laws of Georgia", with a registered address in Kutaisi. That puts a company and a jurisdiction on the record, which is what the criterion asks for. The mark stops short of ChangeHero's 9 because the terms give no company registration number, no clear governing-law clause and no named regulated providers.

What the score does not cover

• Operational security. In a company statement published in July 2024, FixedFloat said attackers breached its systems in February and March 2024, that $26.1 million was stolen, and that it suspended operations for two months. No criterion in this category scores incident history, so the 8.6 says nothing about it.
• Rate competitiveness and delivery speed, which were not measured.
• Availability: the terms bar US citizens and residents and users located in Georgia or India.
• Support quality and how disputes are resolved in practice.

FixedFloat vs ChangeHero, ChangeNOW and Changelly

These three services were rescored on the same date and against the same evidence standard. ChangeHero is at 8.0, 0.6 points behind. FixedFloat leads it on fees (10 vs 8), rate options (9 vs 8) and custody and KYC (9 vs 7); ChangeHero leads on entity transparency (9 vs 7), and both score 8 on refunds. ChangeNOW, at 7.0, beats FixedFloat on refunds (9 vs 8) and entity transparency (8 vs 7) but scores 3 on fees. Changelly, at 6.4, publishes a floating-rate fee (7) but scores 3 on entity transparency. FixedFloat's lead over ChangeNOW and Changelly rests mostly on its fee mark; over ChangeHero, on fees and custody.

Who it suits

On the scored evidence, FixedFloat fits a user who wants to know the service fee before swapping, wants to choose between a locked and a market rate under stated conditions, and wants to know which company operates the service. It suits less well someone who needs a registration number or regulated providers on record, or who weighs past security incidents heavily, since the score does not reflect them. This is an assessment of published policies, not a recommendation to use the service.